Someone in my family is struggling — how can I help?

Start by speaking with them with empathy and encourage them to seek help. Contact cbabji via 24/7 live chat or email (support@cbabji.cam) — we will guide you on the next steps. It is also possible to request self-exclusion on behalf of the person concerned.

🛡️ Safe Gaming Initiative

cbabji Responsible Gaming — Your Safety is Our Priority

cbabji believes entertainment is truly enjoyable only when it is experienced within safe limits. Our responsible gaming policy helps keep you informed and protected.

Why is Responsible Gaming Important?

Online gaming and betting is a legitimate form of entertainment — but it should always be pursued for entertainment purposes only. At cbabji, we believe every player needs to stay aware of their budget, time, and mental wellbeing.

Often people develop an excessive attachment to gaming without even realising it. Repeatedly placing bets to recover losses, or hiding gaming habits from family or friends — these can be signs of problematic gambling. cbabji is always ready to help you recognise those signs early and take the necessary steps.

Our platform offers a range of protection tools — from setting deposit limits and taking a temporary break (cool-off period) to full self-exclusion. All of these are in your hands to control, and our 24/7 Bengali-language support team is always here for you.

Our Protection Tools

cbabji gives you the ability to keep control of your gaming in your own hands. Use the tools below to keep your gaming experience safe and within limits.

Deposit Limits

Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, it takes effect immediately. Increasing the limit requires a 7-day waiting period — this protects you from depositing too much in a moment of impulse.

Session Time Limit

Set a maximum time limit for each gaming session. Once the set time is up, the system will automatically alert you and end the session if needed. Staying aware of time is one of the foundations of responsible gaming.

Cool-Off Period

Take a temporary break from 1 day up to several weeks. During the cool-off period you will not be able to log in to your account or place bets. This break helps you make decisions with a clear head.

Self-Exclusion

If you feel gaming is getting out of your control, choose a long-term self-exclusion. Your account can be fully closed for a period of 6 months to 5 years. During the exclusion period, you will not receive any marketing messages either.

Loss Limits

Automatically stop betting once you reach a set loss amount. Set a daily or weekly loss limit and make sure your losses stay within your budget.

Reality Check

A pop-up will remind you at set intervals how long you have been playing and how much you have won or lost in that session. Staying in touch with reality is the key to healthy gaming.

Signs of Problematic Gambling

If you or someone close to you shows any of the following signs, seek help right away. Recognising and acknowledging these signs is the first step toward a solution.

Trying to Chase Losses

Repeatedly placing bets and depositing more money to try to recover what was lost — this is the most common sign of problematic gambling.

Hiding It from Family or Friends

Keeping secret from loved ones how long or how much you have played is a sign of emotional distress.

Using Money Needed for Essential Expenses

Spending money meant for rent, food, or urgent family needs on gaming is a sign of a serious problem.

Anxiety and Mood Changes

Feeling restless, angry, or anxious when not playing. Being unable to stop thinking about gaming and having trouble sleeping.

Spending More Time Than Planned

A "just a little more" mindset leading to hours passing by, with other responsibilities going unattended.

Playing on Borrowed Money

Borrowing from friends or family or using credit to continue gaming is a dangerous cycle.

Tips for Healthy and Enjoyable Gaming

Keep these simple guidelines in mind to play responsibly at cbabji. They will help ensure your gaming experience always stays enjoyable.

Play for entertainment only, not as a source of income Set a budget before playing and stick to it Take regular breaks and make time for other activities Do not play while drinking or under emotional stress There is no guarantee of winning — every bet works independently If you lose, take a break rather than feeling discouraged Let your family know about your gaming habits Do not share your account with anyone under 21

Steps to Get Help

Assess Yourself

Honestly check whether any of the signs above apply to you. Being honest with yourself is where change begins.

Activate Protection Tools

Go to your cbabji account settings and activate deposit limits, session time limits, or a cool-off period.

Contact Support

Reach us via 24/7 live chat or email. Our Bengali-speaking support team will help you without any judgement.

Self-Exclude If Needed

Activate a temporary or long-term self-exclusion. Your account cannot be reactivated before the period ends — this is for your own protection.

Parental Protection

If there are children or minors in your household, make sure they cannot access cbabji or any other online gaming platform. A few simple steps can be taken:

Never share your cbabji login details with anyone
Use a password lock on your devices
Use parental control software on your browser
Educate your children about the risks of online gambling

If you suspect a minor is using this platform, notify our support team immediately. cbabji will investigate and take swift action.

Ensure the Protection of Minors

cbabji follows an approved age verification process. Even so, caution at the family level is essential. Our platform is designed for adult users only.

To open an account at cbabji, proof of age documentation must be provided. Any account that raises suspicion is brought under immediate review.

Contact Us for Help

For any concerns or issues related to gaming, the cbabji support team is always ready. Our Bengali-speaking specialists will assist you while respecting your privacy.

24/7 Live Chat

Join our live chat at any time. Our Bengali-speaking agents, specially trained to assist with responsible gaming matters, will provide immediate help. You can also seek advice without revealing your identity.

Email Support

For detailed assistance, write to us at [email protected]. We will respond promptly on matters related to changing deposit limits, self-exclusion requests, or any account-related issues.

FAQ Section

You will find detailed information about using responsible gaming tools, how to set limits, and the self-exclusion process in our FAQ section.

View FAQ

Frequently Asked Questions

Answers to common questions about responsible gaming are provided below.

Log in to your cbabji account and go to Account Settings. There you will find the option to set daily, weekly, or monthly deposit limits under the "Responsible Gaming" or "Protection Tools" section. Reducing a limit takes effect immediately. Increasing a limit requires a 7-day waiting period.

Yes. Once self-exclusion is activated, your remaining balance will be returned through the standard withdrawal method. The process is usually completed within 10–45 minutes. Contact our support team for more details.

A cool-off period is a short-term break (from 1 day to a few weeks), after which your account is automatically reactivated. Self-exclusion is a long-term measure (from 6 months to 5 years) that cannot be cancelled before the period ends. For serious issues, self-exclusion is the more effective option.

Start by speaking with them with empathy and encourage them to seek help. Contact cbabji via 24/7 live chat or email ([email protected]) — we will guide you on the next steps. It is also possible to request self-exclusion on behalf of the person concerned.

Gaming history is a legal and financial record, so it cannot be fully deleted. However, you can limit the visibility of your betting history from your account dashboard. Please read our privacy policy or contact support for more on this.

No. Online gaming and betting is primarily a form of entertainment — it should not be considered a reliable source of income. The outcome of every bet is uncertain. Winning is possible, but not guaranteed. Never bet with money you need for living expenses.

Enjoy cbabji Safely

Follow responsible gaming practices and enjoy cbabji's best games and betting experience while staying within the limits of entertainment.

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For ages 21 and above only. Play responsibly.